CANCELLATIONS AND RETURNS
How to cancel my order?
Any order placed in regular periods can be cancelled only if it has not been shipped by us. If you
need to cancel your order, you can reach out to us via email on www.equalstwo.com
with your order ID within 3 hours of placing the order or before your order has been shipped
(whichever is earlier). Once the order has been shipped, unfortunately, it is not possible for us to
cancel it. No orders can be cancelled or edited during sale period. If you’ve placed an order a couple
days before the sale, that is still not a ground for cancellation.
When will I receive my refund in case of order cancellation?
Once your order is cancelled, the refund is credited back to the source account. Normally, you will
receive the refund within 7-14 business days. If you encounter any further difficulties or have any
additional questions, you can contact us via email on www.equalstwo.com

RETURNS AND REFUNDS
Can I return/ exchange my order?
Returns will only be accepted for products that are physically damaged, have physical defects or if
the incorrect product has been shipped. We request you to reach out to us on WhatsApp or via
email on equalstwo@zyduslife.com with an unboxing video, and photos showing the damage,
defect or incorrect/ missing product, within 1 day of receiving the order.

DELIVERY AND SHIPPING
What is the estimated delivery time within India?
All orders are dispatched within 2-3 business days (excluding Sundays and bank/ public holidays). For
all metropolitan areas that are serviced by reputed couriers, the delivery time would be between 3
to 5 business days (excluding Sundays and bank/ public holidays) after dispatch. For other areas, it
may take 5-7 business days (excluding Sundays and bank/ public holidays) after dispatch depending
on the location. Please note that the dispatch of all the product(s) ordered, may or may not happen
at the same time.
Please note that the delivery date displayed while placing the order on the product page, cart,
checkout and order confirmation page and in the order confirmation email are tentative. Once your
order is dispatched, you will receive a tracking link on your WhatsApp and registered email address.
Our delivery partners will bring the package to you as early as possible. In case, they are unable to
reach the provided address or at a suitable time, they will contact you to resolve the issue.